A Tesco customer has started a petition calling for more cashiers on tills. Pat McCarthy from West London said she launched her campaign after visiting one Tesco store where three quarters of the tills were self-service.
According to the BBC:
Pat McCarthy, 69, started a petition calling for more cashiers on tills because “you can’t speak to a machine”.
She is one of the many who complain self-service tills are too slow or hard to use, and her petition has been signed by more than 100,000 people.
Tesco said staff were always on hand to help at either type of checkout.
Ms McCarthy, from Brentford in West London, said she began her campaign after visiting the Tesco Extra in Osterley where she said three quarters of the tills were self-service.
“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included,” she wrote on her Change.org page.
The volunteer, who helps people with disabilities, told the BBC there were five or six staffed tills but she faced a 30 minute wait due to queues. “You do need some self-service for the people who find them more convenient but just fewer,” she said.
Ms McCarthy said she loved chatting with checkout staff as she lives on her own, but “now that experience has been taken away from me”.
A Tesco spokesperson said: “Our colleagues and the friendly service they provide are absolutely vital to our stores and will always be on hand to help our customers, whether they are checking out at one of our colleague-operated or self-service checkouts.”
To support Pat’s campaign, sign up here: